Darren – These guys offer great customer service, look, and act professional. Both their appearance and equipment are new and clean. You get the idea that they actually invest in their business. Most importantly, they came back to our has 2 times after they installed a lock. The lock was out of warranty, but they really cared more about making sure we were satisfied. That kind of commitment will make me want to recommend them to others.
The job ended up being a bit of a rough one as my locks were not cooperating, but he worked super hard to get me into the house without having to drill and replace a deadbolt. His persistence paid off and I was in my house without needing to fork out extra $ and effort. It was all due to his dedication to helping me.
Super professional and skilled. I highly recommend them!
I went to Apex to get copies of my home keys made. I went to Lowe’s and Burke Brothers, but neither of them were able to make working copies, even after going back twice.
Apex Lock took the time to make sure they were using the right template and cut for me two nearly-perfect backup keys.
The reason Apex Lock can make good copies while Lowes/Burke/Home Depot can’t is the latter makes a copy by visually lining up the master key with a blank template. Which USUALLY works. But not all keys are the same, and subtle nuances aren’t noticed. Apex will (if possible) look up the actual Schlange code for your key to get you an exact duplicate.
The only ding against them is more of a me thing, which is they don’t really carry any of those painted keys. I like those because they’re easier to keep track of. But to compensate, they have templates that can be used to make actual working keys.
The folks I met were really smart, friendly and helpful. I felt bad that I didn’t have more work for them. I can’t speak for any of their security/lock work, but if they approach it with half of the gusto they did when cutting keys, I think you’ll be in good hands.
I’m not sure what it is about the Raleigh area, but Apex Lock and Key Locksmith was the ONLY locksmith I could find near Cary that had a storefront. Everyone else was one of those mobile services. Though Apex’s storefront seemed fairly new. When I was there, they didn’t have a cash register. They had….a foam cup.